Issue #26

Weekly evaluation inspiration for...

Non-profits who DARE

Hi, I'm Allison. I'm a learning-focused evaluator with a near-insatiable desire for learning. I've been away for a few weeks, first preparing and going on a summer vacation. But I've missed the last couple of newsletters because of back-to-school and my own current learning.

I'm grateful to be doing some work with the Canadian Institute for Conflict Resolution. CICR trains people in a framework called "Third Party Neutral" (TPN). To learn more about their approaches I've just wrapped up a five-day TPN level 1 training with the organization.

Conflict resolution is really fascinating to me. So often we're taught to avoid conflict at all costs. But I think we, collectively, are increasingly recognizing that the short-term gain often leads to long-term pain. Shying away from conflict has also left so many of us without strong conflict resolution skills.

I often think about how much we leave on the dance floor when we don't tango with the tough topics. I'm sure that we miss out on deep relationships, but in the case of non-profits it can also be a disservice to the communities we support.

Engaging folks who have different viewpoints can be crucial for program improvement. The most impactful, though, is often also the stuff we don't want to hear. One of the principles of a TPN is "suspend judgement, stay curious". This is a powerful way to truly listen to understand, and it can really make a difference in organizations.

Think about a conversation you've been reluctant to have. Take the time to reflect on why - what about it do you think will be tricky? If you're feeling brave, invite the other party to engage with you. One way I like to start is to say "this has been on my mind, and I'm curious to hear your perspective". Approaching tough topics from a neutral, curious position can go a lot way to repairing connections and informing learning.

I'd love to hear an example of a conflict that's had a positive or unexpected outcome for you. Hit reply and tell me about it!

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